College and University > Career and Technical Education (CATE) > Hospitality
Hospitality careers involve greeting strangers, but also having the patience and training to deal with irate customers. It’s not at all an easy task to do, but it’s certainly a fun career for people who love to work in hotels, tourism, and catering. For those unsure if they can pursue work in hospitality, top skills needed aside from being friendly are being organized, resourceful, and have a knack for management. Here are three of the most sought-after work in this business:
Sales and Marketing Manager
This job is probably one of the most sought-after positions in all businesses, but it’s particularly relevant for hospitality. Sales and marketing are the reasons new clients come in and old clients stay. These people also forge strategic partnerships to show would-be customers what their hotels can offer. A basic day for a person with this position would be hosting marketing events, going on trips with potential partners, and pitching to investors.
It is quite common to think that hotel receptionist gets the easy job. Actually, it takes more than just beauty to be able to sustain the position. Hotel receptionists are on the frontline of the business, and they are a vital reason why guests decide to stay. Meaning, they make the biggest impact on their ability to provide a positive impression, and this makes them essentially the “reputation shapers” of the business.
Similar to the charisma that receptionist must have, tour guides need to make a tour package interesting by being well-versed with the world and culture of the spots to visits. They also may need to know a country’s heritage and history, and be able to speak about it to people in an exciting way. Tour guides have “people stamina,” and that’s one thing very few people possess.